Phyllis Fagell on what she’s learned through Career Confidential

Since last spring, Phyllis Fagell has written more than three dozen weekly Career Confidential blogs.

Why focus on workplace issues for educators? Because kids aren’t the only ones who come to school every day. The adults working in schools have their own unique challenges — and not all of them are related to students.

“When something goes wrong at work, that can play an outsize role in a person’s life. Someone may have a very rich family life, tons of friends, and lots of support, but if something goes wrong at work, that can overshadow everything. It can really throw someone off balance,” Fagell said.

Fagell draws on her extensive experience as a school counselor and therapist to help educators think through some options for responding to tricky situations in their work life.

In the past year, she said she’s learned that issues that seem fairly small on the surface can become loaded very quickly, such as how to use all-staff emails, communication between administrators and teachers, and chain of command issues. Regardless of what kind of school they work in or where it’s located, educators confront some common themes.

“People are very preoccupied with interpersonal dynamics, with anything that smacks of inequity, with disconnects between what they know children need and the directions they receive from people further removed from the classroom,” she said.

Fagell said she receives more questions from men than women.

“Women are more open with each other and more likely to crowdsource an answer. Men see this as an opportunity to take advantage of an anonymous forum where they can reveal a vulnerability,” she said.

She also gets a disproportionate number of questions from principals and superintendents.

“I think that’s because it’s lonely at the top. They are more isolated, and it can be risky to ask subordinates for advice. They feel safer seeking outside counsel,” she said.

Fagell has learned a few lessons herself from writing about the experience of other educators.

“Listening to multiple perspectives of people describing essentially the same situation has really helped me assume positive intent when I hear something from my own peers and to fully consider someone else’s perspective,” she said.

How to submit a question to Career Confidential

PHYLLIS L. FAGELL (@Pfagell; is the school counselor at Sheridan School in Washington, D.C., a therapist at the Chrysalis Group in Bethesda, Md., and the author of the Career Confidential blog. She is also the author of Middle School Matters, available at

No comments yet. Add Comment

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

WP_User Object ( [data] => stdClass Object ( [ID] => 41 [user_login] => pfagell [user_pass] => $P$BXE7GDhtsI/o5Th3VJbsCgEnMTn1Pp/ [user_nicename] => pfagell [user_email] => plfagel@fake.fake [user_url] => [user_registered] => 2018-08-24 09:38:01 [user_activation_key] => [user_status] => 0 [display_name] => Phyllis L. Fagell [type] => wpuser ) [ID] => 41 [caps] => Array ( [author] => 1 ) [cap_key] => wp_capabilities [roles] => Array ( [0] => author ) [allcaps] => Array ( [upload_files] => 1 [edit_posts] => 1 [edit_published_posts] => 1 [publish_posts] => 1 [read] => 1 [level_2] => 1 [level_1] => 1 [level_0] => 1 [delete_posts] => 1 [delete_published_posts] => 1 [author] => 1 ) [filter] => ) 41 | 41